I have been running this great hosted chat solution on my ad9 site for a few months - the basic package is FREE gratis . It allows you to chat with you website visits , and also see statistical information of vistitors - what pages they visited and where they came through , what keywords they enterd - all in a live environment .
I must say i was pretty impressed - only 1 problem the other day - the Zazachat site went down (Microsoft XP diagnostics reports it could have been due to "internet congestion") , i was going to award this a 8/10 but the trouble is when their site goes down so does yours! You install the snippet of code on your web page(s) - i put it on all my pages - a few thousand , and all stopped being downloadable as soon as there was a problem - not good . This happens whenver you have a hosted solution serving data to a blind client server application (eg: with affiliate programs such as Amazon and TD the same will happen) .
Consequences - you can loose money! If you are spending a lot on PPC and this happens the consequences can be devastating - you might not know - the only way is vist your site regularly - or purchase a polling application .
It would be much better if hosted enviroments used a sharing protocol with a timeout (not more than a couple of seconds) , to prevent your site from crashing (and thousands of others) .
1 work around of course is not to install on all pages - then you don't get the stats - i have Google Analytics installed anyway , which , touch wood , has been 100% robust ie: no downtime (i wonder if this has a timeout? in the event of the Google server crashing).
Anywey to sum up , in my mind this is a great piece of software that works 99% of the time , but you need to keep an eye on it if you intend installing it on "mission critical pages" of your site !
I have just received back a reply in less than 2 hours from he Zazachat support ticket to say their Detroit servers went down (for the first time 2 years) , so there support looks good too , so i will be using these again once this glitch is over.
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goodsites
Goodsites is an internet company designing both large portals and niche sites that are search engine friendly.
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About Me
- antony
- Degree educated (have a masters too - wow stand back in amazement) am now 41 but feel - but don't look 21! Worked professionally as senior programmer in London , then retired and work in spare time on a network of sites as a hobby (also earn an income from a p't job as local caretaker for charity setting rooms up for groups like help the aged and BHF , Diabetes UK etc.)
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